FAQ

Q. Can I change my order? — Yes, contact us before it ships.

Q. How long does delivery take? — 7–14 days internationally.

Q. Which payment methods do you accept? — Credit cards (Visa, Mastercard, JCB, American Express, Diners Club), Apple Pay and Google Pay. Apple Pay and Google Pay appear only on supported devices and browsers.

Q. How long does climbing gear last? — Follow the manufacturer's recommendation (usually 5–10 years); retire any item with visible wear or after a major fall.

Q. Can I subscribe to gas canisters? — Yes, eligible consumables show a subscription badge.

Q. Can I return an item? — Yes, unused items within 30 days (gas canisters excluded).